Your satisfaction is our number one goal. Any purchase made online at www.imsupplygroup.com will be gladly refunded or exchanged within 60 days of purchase with the exception of custom orders. For your protection, hazardous materials may not be returned. Returned products are required to be in brand-new condition and include the original, undamaged manufacturer’s packaging with all packaging materials, including instruction booklets, packing inserts, plastic bags and the blank warranty cards. Also, please include the original receipt or invoice with the product. All items are subject to a minimum of a 15% restocking fee. Shipping is nonrefundable.
To initiate a return, please email us at firstname.lastname@example.org within 30 days of the invoice date to receive a Return Merchandise Authorization (RMA) email/number.
Ship the items within seven (7) days of receiving your Return Merchandise Authorization email/number. Please remember that returned items must be in their original condition for you to receive a refund. This means (when/where applicable) the warranty card must be blank, all parts and instructions are present, the item is unused, and the item has all the original packaging. Please include the original invoice, packing slip, order confirmation email, and / or the Return Merchandise Authorization email/number.
Your refund will be processed within 3-4 days after the item has been received at our facility. Refunds will be made by crediting the original method of payment.